Privacy policy

Pearls & Pelicans ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the law. By using our website, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you place an order, create an account, or subscribe to our newsletter, we may collect your name, email address, phone number, shipping and billing address, and payment details.
  • Non-Personal Information: This includes data such as your IP address, browser type, device information, and browsing behavior on our site. This information helps us improve your experience and optimize our services.
  • Payment Information: When you make a purchase, payment details (such as credit card numbers) are securely processed by our payment gateway provider and are not stored on our servers.
  • Communication Data: If you contact us via email, social media, or other channels, we may retain the content of your communication and contact details.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including payment processing and delivery.
  • To communicate with you regarding your purchases, account updates, or promotional offers.
  • To personalize your shopping experience and improve our website functionality.
  • To analyze website performance and troubleshoot technical issues.
  • To comply with legal obligations and enforce our terms of service.
  • To protect against fraudulent transactions and unauthorized access.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. However, we may share your data in the following circumstances:

  • With Service Providers: We may share your information with trusted third-party service providers, such as payment processors, shipping companies, and email marketing platforms, to perform essential business functions.
  • For Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
  • With Your Consent: We may share your information if you provide explicit consent for a specific purpose.

4. SMS Marketing

By providing your mobile phone number and checking the opt-in box, you agree to receive recurring automated marketing text messages (e.g., cart reminders, promotions, and order updates) from Pearls & Pelicans at the number provided. Consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at hello@pearlsandpelicans.com. Carriers are not liable for delayed or undelivered messages.

By opting in, you agree to our Privacy Policy and Terms of Service.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and login details.
  • Analyze site traffic and performance.
  • Deliver personalized content and advertisements.

You can adjust your browser settings to manage or disable cookies. Please note that some website features may not function properly without cookies.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: You can request access to your data and correct any inaccuracies.
  • Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
  • Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails.
  • Cookies: You can manage your cookie preferences through your browser settings.
  • Data Portability: You may request a copy of your data in a portable format where applicable.

To exercise your rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. International Data Transfers

If you access our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our site, you consent to the transfer of your data to the United States.

11. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for updates. The "Last Updated" date at the bottom of this page indicates when the policy was last revised.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

hello@pearlsandpelicans.com

Thank you for trusting Pearls & Pelicans with your personal information. Your privacy is important to us, and we are committed to maintaining your confidence.

Last Updated: 28th April 2026